Shipping and returns information

At Luxova Gift Shop we strive to offer a smooth and transparent shopping experience. Here you will find all the necessary information about how we manage your orders, from shipping to return policies.

Frequently asked questions

Here we answer the most common questions about shipping and returns to make your shopping experience at Luxova Gift Shop as clear as possible. We are committed to your satisfaction with every accessory, sunglasses, bag and perfume you acquire.

How long does it usually take for products to reach your customers after they place an order?

Products usually take between 5 and 12 days to reach our customers after placing an order.

Do you have different ways to send the products?

Yes, we offer standard shipping and fast shipping to adapt to your needs.

Is there any extra cost for shipping?

Yes, shipping is free for purchases of $100 dollars or more. For lower purchases, a shipping fee will apply.

Do you ship internationally?

Not at the moment, currently our shipments are made from Massachusetts to the entire United States.

What should a customer do if they want to return or exchange a product?

No return; all items are for final sale. We recommend that you carefully review your order before finalizing the purchase.

What happens if my product arrives damaged?

If your product arrives damaged, please contact us immediately via [[email]] or by calling [[phonenumber]] so that we can help you resolve the situation.

Can I cancel an order after placing it?

Order cancellations are possible within a short period after the purchase. Please contact our customer service team as soon as possible if you wish to cancel your order.

What payment methods do you accept?

We accept several secure payment options. You can find the complete list on the payment page at checkout.

Buy with confidence in

Luxova Gift Shop

Discover our exclusive selection of accessories, sunglasses, bags and perfumes. Your satisfaction is our priority and we make sure that every detail of your shopping experience is excellent. We hope to see you soon in our online store!